Secure payment via PayPal® & Credit Cardan
Shopping Cart
/

CONTACT US

Presentation of the tklook team

The rolloeme is a team with experience and passionate about the gardening and everything that revolves around the green world. Nowadays, having a good relationship with nature has become essential for us as humanity. For the reason of that, we share our greatest passion with one goal: to show our premium quality products and accessories for satisfying your needs.

At the beginning of our business, our goal is to build a tight-knit community of people who love environmentally friendly products.

Three Important Points We Hold:
 
AVAILABLE AND RESPONSIVE CUSTOMER SERVICE
 
Norater focuses on satisfying our customers with our qualified services. If you have a question regarding your order, installation, or any other type of request, we're here to help. You will receive our attention personally, quickly and transparently and we guarantee you a response within 12 to 24 hours.

100% SATISFIED OR MONEY BACK GUARANTEE

It is your attachment to the green world that makes our community possible. Every order you place on our site is covered by our 100% Money Back Guarantee. That is to say that after receiving your order, you have 14 days to get a refund if you are not satisfied for any reason!

BUILDING A LONG-TERM RELATIONSHIP

We believe that after a purchase, the customer-seller relationship does not end but on the contrary: it has only just begun. We support our customers throughout their purchase and continue to provide them with discount codes, new product previews and more.

We serve clients internationally, and to make sure everything goes smoothly, we operate from several different locations around the world. Our main office is located in France, in Nancy and we use external logistics companies to handle returns and shipments. Our return address is therefore in Nancy and the logistics facilities with which we work are located in the United States, Asia and Europe.
 
For more information or concerning your order status, please contact us at
 

If you're concerning your order status, please visit https://www.tklook.com. to track it online.

Any other questions, please leave your message directly in this contact form!

Our office hours are 9am-5pm EST - we respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!

Be patient my friend, we are doing our best to get back to you as fast as possible! Please do not send multiple emails as this could delay our response time. 

In the meantime, you might find the answer to your question on our FAQ Help Center.

Email: support@tklook.com

(This address is not a return address)